Questions You May Have


    Yes, there is a penalty of $100 for no show.




    Yes, there shall be a penalty of $100 for not cancelling booking before 72Hrs.




    Yes. There is a penalty of $20 for change of booking from one flight to another.




    Departure time of our flight depends on the window time granted by the collation forces and on a
    daily basis - while the flight timing reflected in the system is only on a tentative basis.




    As per the flight availability in our system.




    The help desk staff can check on the booking status (open/ cancelled), and whether there has been
    a reissue for the customer’s ticket .




    Booking can’t be cancelled by a phone call, you should contact nearest sales office to cancel his




    The helpdesk staff will check the ticket’s validity and in case of penalty on that ticket you will be
    asked to go to the nearest Yemenia office for payment.




    There will be a deduction of 5% towards refund charge plus penalty, if any, for NO SHOW, etc.




    For a missing ticket you should contact the Revenue Department at Yemen Airways headquarters.
    If the passenger knows the travel date and provides his name as per his passport, the helpdesk staff
    might be able to retrieve his ticket and give him all the details.



    help center

    Feel free to contact us.

    • Call
      Alhasabah St. Sana'a

      Tel : +967232380/1,2,3,4,5,6

      009671454444 Or 009671500600
      Help Desk
    • Email
      Do you have a question, concern, request or compliment?
      Email is at
    • Write

      P.O.Box : 1183

      Or send us a message to our email

    ? Need Help